Frequently Asked Questions
Everything you need to know to brighten your home with confidence.
What is the average shipping time for your lighting fixtures?
Orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes between 5-10 business days for standard delivery.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are bulbs included with the lamps and chandeliers?
To ensure you can choose the right color temperature for your space, bulbs are generally not included unless specified in the individual product description.
Do you offer international shipping?
Yes, Illuminated by Mia ships worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Yes, all our lighting products come with a 1-year limited warranty covering manufacturing defects and electrical components under normal residential use.